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1.
Jane Shlensky (USA) |
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Dear Luong and Friends,
I'm attaching the questionnaire with my comments.
I've emailed our friend Anh Co, but have not gotten a reply. I hope all is well
with him. Thanks for everything. Jane
1. Guide (s):
Mr. Luong (Guide in the
North): Excellent! I don’t believe we could have had a more even-tempered,
sweet-natured, friendly or kind tour guide. His level of service and dedication
to seeing that our group felt at ease and special (especially on birthdays!)
made our time in Vietnam wonderful and educational. Mr. Luong is knowledgeable,
hard-working, fun, kind, and dedicated. What more could we ask for?
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Sorry for the delay, but here is
the comments about our trip to your
wonderful country.
I just have to say the beach was
very wonderful but they need to
clean the garbage from beach... is
so sad to see such a beautiful beach
with all the trash every where,
bottles plastic, baby diapers,
clothings, trash paper, and tons of
garbage on the beach.... please
clean the place and people are going
to be happy and healthy.
Thanks for all the friendship.
Naftuli and Alena. |
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I
just finished your questionnaire
I hope you will find it useful.
Like I told you before, you did
a great job, I really enjoyed
planning with you our
tailor-made tour, we loved every
minute of our vacation in
Vietnam and
are willing to tell that to
everybody.
kindest regards
Frank Van Diest and party
The Netherlands |
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I
spent quite a bit of time
working with Gia Linh tours in
the design of our program. I
selected Gia Linh because of
your excellent responsiveness
and good communications. I
contacted several other agencies
and found they wanted to give me
their standard tours and often
were not reading my
correspondence (several offered
tours starting in Saigon even
though I clearly told them I was
ending in Saigon!). The tour was
well-managed and we visited
everything we asked for, had
plenty of time for our visits—no
problem. We are very happy with
what we got to see and how
things were organized.
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Hi Tan: Happy to fill you in
on the details. Everything
in the Mekong was superb
except for the unavoidable 3
hour wait for the ferry in
the Tet crowd. Our guide,
Tam, was excellent even if
his English was still a work
in progress. He made himself
completely available,
offering to escort us to
markets or into town apart
from the scheduled
sightseeing, and was
punctual in meeting us (as
were all the other guides
and transfer escorts- this
is very reassuring in a
strange country!). By
contrast, Vinh, whose
English was better, didn’t
do much more than the
itinerary required. I know
that our first day in Hoi An
he left us after our lunch
and had another tour to
lead, and our 3rd day in Hoi
An oour sightseeing was over
at ! PM.
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1.
Guide (s):
We
found that all guides were
helpful and helped us to enjoy
our holiday. I realised there
was a miscommunication in
Central Vietnam, but that was
quickly sorted out. My only
recommendation from this is that
if all the guides had the exact
same itinerary as the one we
were given, that would have
simplified matters. In addition,
because we weren’t too sure of
what the tipping scenario was
for our guides and driver. It
would be a good idea if this
information was included in the
itineraries, specifically the
rates. While I realise this is
largely on a personal preference
basis, a general idea of an
amount would help to avoid any
awkward situations that may
arise. |
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1.
Guide (s):
Mr.
Huynh (Guide in the North):Spoke
very good English. Very
informative and tells us
stories. Very courteous and
helpful with regards to my mum’s
mobility. Always helped my mum
to get in and out of the car,
always asked if she is ok. |
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1.
Guide (s):
Mr.
Pheng Bross (Cambodia):Pheng
Bross is a very knowledgeable &
considerate guide. He went to
all extent to ensure that we’re
comfortable & satisfied about
the tour. A very friendly person
indeed. |
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1.
Guide (s):
In
the Centre (Mr. Vinh): Mr Vinh
was a very friendly person and a
very good guide and he did a
very good job in showing around
Danang and Hue and I appreciated
his company as well and made my
holiday enjoyable. |
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1.
Guide (s):
Each guide was excellent- spoke
good English, was knowledgeable
and helpful and made a real
effort to help us learn about
VietNam and see things we were
interested in. I think the only
improvement would be that some
of the places we were taken to
look at handcrafts had very high
prices and the same items could
be purchased for much less in
markets. It would have been nice
to have been told this. Then we
could make the choice of
purchasing at the more
convenient "factories" or going
to the markets. |
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