Pilcher Family from Australia

1. Guide (s):

Mr. Huong (In Ho Chi Minh City): Helpful, informative,prompt and very pleasant. Willing to share with us her knowledge of her country. Assisted with booking in and other services.

Mr. Xuan (In Dalat): Did a good job. Very helpful. The railway was not working from Dalat Station, so we went by car to the pagoda. If we had stayed 2 days, a visit to one of the lakes would have been a good idea.

Mr. Tue (Centre of Vietnam): An excellent and well informed guide who was flexible and was very helpful when we both contracted a stomach bug. The sites he took us to were outstanding and he explained them very well, and answered many other questions we asked him about various buildings and customs.

Mr. Dinh (North of Vietnam): A very interesting guide who told us a lot about daily life, trade, joint ventures. He is well read and very up to date with his facts. Prompt and pleasant. Organised our booking in at the hotel and the airport.

2. Accommodation:

Majestic Hotel (In Ho Chi Minh City): A superb hotel. Excellent breakfasts and service. Very comfortable rooms. Very helpful, efficient staff.

Sofitel Dalat Palace Hotel (In Dalat): Another fantastic hotel with wonderful views and gardens. We could not believe the beauty of the gracious hotel with a very helpful and friendly staff. A pleasure to stay there. We enjoyed the art works in the hotel.

Sunrise Hotel (In Nha Trang): An outstanding hotel. We enjoyed the location, the views and the lovely rooms. The staff were exceptionally charming and helpful. Good gym and pool. Breakfasts very good.

Victoria Hotel (In Hoi An) A luxury hotel with superb gardens and well located on the beach. The rooms had a view of the river and were very attractive and comfortable. Very friendly and hospitable staff: Excellent food.

Saigon Morin Hotel (In Hue): We loved the garden meals area as well as the pool and gym facilities. The rooms were attractive and very comfortable. Once again the staff were friendly and professional. Great classical musicians in the bar upstairs.

Sofitel Plaza Hotel (In Hanoi):Not as attractive and did not have the same atmosphere as the other hotels, but practical and comfortable. An excellent gym and pool. Staff in the breakfast room were slow to take away plates and were not as efficient or as well trained as in all the other hotels’ restaurants. Other staff were fine.

3. Transport (Land, water and air):

All transport arrangements were very satisfactory. The drivers were excellent and drove safely. Vietnam Airline was very comfortable

4. Restaurants:

In the South: Excellent

In Dalat: Excellent

In the Centre: Excellent

In the North: Excellent

5. Places you visited:

All went very well. In Hanoi we requested to go to the Museum of Ethnicity which is often not recommended to tourists. It is an outstanding museum, a better bet than a war museum.

6. Design and management of your tour:

Excellent. We appreciated you keeping in touch with us during our trip Everything ran smoothly

7. Are there any recommendations or criticisms of services, restaurants, shops, visit sites and so on that you’ve visited on your own?

None. The tour was superbly organized and went like clockwork. The people were exceptionally friendly, the guides and drivers very capable, each knowing their own area very well. A much better way of traveling, with the personal touch, compared to the huge tour busses we saw, filled with loud tourists who I am sure did not get to experience as much as we did, having the flexibility of our own guide and comfortable vehicle