Sunway Hotel

Sunway Hotel

*****

Hanoi - Vietnam 

The Sunway is situated on Pham Dinh Ho, a quiet street about 15 minutes walk from the city centre. It's an attractive building in what was once a French residential area. The hotel is well regarded by our clients - the only quibble is the distance from the city centre.

Entering the building, we're always impressed by the exotic orchids in the reception, lounge and bar area. It has a cosy ambiance with plenty of high-quality woodwork, stylish furniture and intelligent use of lighting.

Rooms are comfortable and international standard. All are triple glazed to ensure peaceful nights - in Vietnam there's plenty of traffic noise even in quiet streets! The upper rooms have good views of the city.

We're impressed by the Sunway's commitment to meeting customers' needs. Recognizing that the majority of their guests are short-stay visitors on tours who rarely bother with lazing in the suds, the Superior and Club Classic rooms have standing showers in impressive cabinets instead of the conventional bath + shower attachment. Oddly, Junior Suites have a only a bathtub in a small bathroom.

All rooms have a small control panel that operates all the room's lighting, air-conditioning and other functions - no stumbling around in the dark trying to find the light switch. On the same theme, all the hotel services can be accessed with a single button. Another unusual feature is a potable water supply, so visitors can drink the tap water without risk.

Pale limed wood panelling and furniture, large windows and more orchids lends the Allanté restaurant a light and airy feel. It's elegant without being overstated. The menu includes international and Vietnamese cuisines, and there's a decent wine list. The fitness centre also deserves recognition. Although comparatively small, there's a good range of state-of-the-art exercise machines as well as separate male and female wet and dry saunas.

The Sunway is a comfortable, well-managed establishment with a refreshing approach to customer satisfaction. The hotel not only encourages its guests to complete a comprehensive feedback questionnaire, but actually uses the results to take action. Giving the customers what they want instead of what the hotel thinks they want is still a rarity in the hospitality industry!

Room facilities:

Air-conditioner

Satellite television

Shower or bath

Personal safety box

Coffee and tea facilities

Laptop connection

Free broadband access in Club Classic only

Extra bed

Child's cot

Separate Internet connection with dedicated power socket

Hotel facilities:

Non-smoking floor(s)              

Fitness/health centre

Vietnamese/Asian restaurant

Sauna

International restaurant

Massage

Patisserie/coffee shop/café

Business centre

Room side and number of rooms: